Meet Our Northbrook Family!

We are here to help with all of your insurance needs.
Just give us a call or stop by one of our convenient locations.

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Robert Butzke
President / CEO
Phone: 800-948-8570
Ext 223
BobB@northbrook-ins.com
Phone: 800-948-8570 Ext 223 BobB@northbrook-ins.com Robert Butzke, CIC is the CEO and owner of Northbrook Insurance Associates. He has been in the insurance business his entire career and has been an agent since 1970. Along with Allen Christ, he started this business back in 1978. Still very involved in all aspects of the business, Bob follows the same honorable values he started with. Providing quality service and coverage is something Northbrook is still known for today. Bob loves the outdoors and spending time with his family. He enjoys hunting, fishing, attending sporting events, boating, and riding his Harley with his wife Kathy. Bob also loves to attend Brewer and Packer games with his family and friends.
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Ryan Butzke
Producer
Phone: 262-644-6027
Ext 101
ryanb@northbrook-ins.com
Phone: 262-644-6027 Ext 101 ryanb@northbrook-ins.com Ryan Butzke, CIC CISR has been a commercial and personal lines producer at Northbrook since 2001. Growing up around the insurance industry, Ryan decided from the start that he wanted to get into the field himself. After high school he attended UW-Milwaukee for 3 years and had an internship at West Bend Mutual before starting at Northbrook. When Ryan isn’t at work he keeps himself busy hunting, golfing, and coaching Alpine Ski racing. He also loves spending time with his wife Jessi and two boys, Jackson (7) and Grayson (5). Another thing that Ryan really enjoys is watching sports. He’s a big fan of the Packers, Brewers, Badgers (both Hockey and Football), & Marquette basketball. Something interesting about Ryan, he was born on Friday the 13th and his son Jackson was also born on Friday the 13th.
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Brad Butzke
Producer
Phone: 800-948-8570
Ext 238
bradb@northbrook-ins.com
Brad Butzke, CISR joined Northbrook Insurance in 2002, following an internship at West Bend Mutual and working retail sales for ten years prior. Truthfully, both Brad and his brother have been involved with the agency since they were children due to their father starting the business in 1978. He continues to enjoy working alongside his family in the agency today, focusing as a personal and commercial account producer. Currently he holds his CISR designation, and is working towards obtaining his CIC. Brad lives in Slinger with his wife and 7 year old son Drake. He enjoys spending time with his family and friends, playing golf, rock-climbing, and downhill skiing. Anything that will get him outside. He’s also the Head Coach for Parks Junior Ski Foundation, which is a youth alpine ski team. He currently sits on the Central Alpine Sports Committee board for the USSA, while representing the Region 2 board and being the coaches chair.
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Michael Hug
Producer
Phone: 262-644-6027
Ext 108
mikeh@northbrook-ins.com
Phone: 262-644-6027 Ext 108 mikeh@northbrook-ins.com Michael Hug comes to Northbrook Insurance Associates with 3 years experience in the independent insurance industry. He has experience working with both personal and commercial clients and always puts the customer first. Michael is a UW-Oshkosh graduate with a Bachelors degree in Business, marketing and a graduate of West Bend Mutual’s Producer Development Program. When not working, Mike likes to spend time with family and friends, watch and attend sporting events, grilling, hunting and networking.
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Kathy Butzke
Office Manager - CSR
Phone: 800-948-8570
Ext 222
KathyB@northbrook-ins.com
Kathy Butzke wears many hats here at Northbrook. She is the office manager, an agent, and Customer Service Representative. Kathy handles the commercial insurance book of business and works directly with customers and agents managing business insurance. Kathy got her start in the insurance industry back in 1982 when she worked as a co-op student at West Bend Mutual and was then hired full time after she graduated from high school. In 1991 she moved out of the state but still worked at an insurance agency. Since she moved back to Wisconsin in 1994, she has been an employee of Northbrook. She loves her job here at Northbrook and said she couldn’t imagine herself doing anything else. Working with the customers and building up relationships with them for the past 20 years has been very fulfilling for her. When not at work she enjoys playing golf and traveling. Kathy has a son, daughter, and a Yorkie named Cody. She is from the West Bend area and loves the Green Bay Packers!
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Vickie Bartlett
Customer Service Rep.
Phone: 800-948-8570
Ext 106
vickieb@northbrook-ins.com
Vickie Bartlett, CSR works as a customer service representative in the Slinger office. She answers the phones and helps insured’s with questions and the quoting process, as well as processes policy renewals and changes. Vickie has been at Northbrook for 8 years but has been in the insurance industry for about 34 years. Vickie worked through the high school co-op program in the records department, then went on to be the main switchboard operator and receptionist, did policy processing at West Bend Mutual. After that she also worked at American Family before coming to Northbrook. If not in the insurance industry, Vickie would be a teacher because she could be off for the summer or would also love to work as a hair stylist and nail technician. She loves riding Harley’s and snowmobiling with her boyfriend Dave, as well as shopping and going for walks. Vickie has two children that live in Oklahoma and loves to visit with them. She is from the West Bend area and still lives in the area with Dave and her cat Scrat. Favorite sports team…The Green Bay Packers of course!
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Amber Infalt
Marketing Rep.
Phone: 262-644-6027
Ext 107
amberi@northbrook-ins.com
Amber Infalt works as the Marketing Representative mainly in the Slinger office. She started at Northbrook in March of 2013 as an intern. She graduated from Moraine Park with an associates degree in Marketing and joined our Northbrook family. Amber enjoys working with everyone at Northbrook to develop everything from email templates and newsletter topics to social media pages and posts. If not working in the insurance industry, she would still like to be working in the marketing field. Social media and really marketing in general allows for a relationship to develop on a more personal level. Amber enjoys being that person that is able to give Northbrook a personal touch and she loves connecting with people on that level. The blog topics, Facebook posts, and newsletter sections are things that everyone would enjoy reading. Another aspect of her job that she really enjoys, is working with partnered businesses and local organizations to develop programs and promotions that benefit the community. When not at work, Amber enjoys doing craft projects, baking, and spending time with friends and family. She loves sports, both watching and playing. She plays and helps coach wheelchair basketball out of Milwaukee. She loves interacting with all the kids and being able to teach them more then just about basketball. She posts on our social media pages, our blogs, and the newsletters, so make sure to watch for them!
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Brenda Zancanaro
Customer Service Rep.
Phone: 800-948-8570
Ext 233
brendaz@northbrook-ins.com
Brenda Zancanaro, CISR has been a Customer Service Representative at Northbrook since 2001. She started working in the insurance industry at American Family in 1987 and worked there for over 10 years before joining our Northbrook family. Brenda received a degree in fashion merchandising and has always wanted to be a fashion buyer. When she isn’t at work she enjoys spending time with her family and friends, playing golf, and going for walks with her golden retriever, Stella. Spending time with her husband Tony of over 20 years and her sons, Brad and Brett, she keeps herself pretty busy. Brenda loves to watch sports with her family and even played basketball and tennis back in high school. She enjoys working with the clients a lot here at Northbrook. “They become like family because you really get to know them on a personal bases.” She says, “it feels very rewarding when you know your helping them out.”
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Shelley Krueger
Customer Service Rep.
Phone: 800-948-8570
Ext 231
shelleyk@northbrook-ins.com
Shelley Krueger works part time as a Customer Service Representative in Commercial Lines. She has been at Northbrook since June 2014 but has been in the insurance industry for over 25 years. Shelley worked at West Bend Mutual Insurance Company as a Policy Processing Technician for approximately twelve years before becoming involved in the IT world. She continued her employment at West Bend as a Quality Assurance Analyst primarily in the area of Commercial Lines. Her primary responsibility was the testing of code to insure that the User environment was given a stable, quality product with which to perform their duties. Shelley is a graduate of UW-Whitewater with a business degree in Finance as well as an Associate of Science degree from UW-Washington County. She lives in the West Bend area with her husband and two daughters. The whole family is involved in volleyball, a sport in which both girls have participated in at school as well as clubs and camps. She also enjoys the Brewers and the Packers.
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Janice O’Hagan
Customer Service Rep.
Phone: 800-948-8570
Ext 105
janiceo@northbrook-ins.com
Newer to our Northbrook staff, Janice O’Hagan has hit the ground running since joining our team as a Customer Service Representative in the fall of 2015. For the past 14 years she has worked as a Commercial Lines Underwriter at Germantown Mutual Insurance Company and has a lot of knowledge in the insurance industry. When not at work, Janice enjoys spending time with her husband and 2 children. She loves to bake and be crafty with her spare time and bringing treats to the office for sampling. Watching her favorite sports teams, Wisconsin Badgers Football and the Milwaukee Brewers is also something she enjoys doing with her friends and family. She is looking forward to creating relationships with our Northbrook clients and helping them with all insurance needs.

Interested in being part of our team?

Northbrook Insurance Associates Inc. is looking for an energetic individual to work with in our fast paced insurance office.  This is a family owned and operated business established in 1978.  Northbrook is committed to our marketing strategy including email marketing and local branding on social media platforms.  We’ve adopted the “Think Local. We Do.” attitude and have become very involved in our community.   The agency is growing and we’re looking for another motivated individual to join our team!

Qualified candidates who wish to apply please  send your resume to ryanb@northbrook-ins.com for consideration.

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