Northbrook has saved us time, stress & money! The customer service is great for so many reasons. Our phone calls were immediately returned, our plan options were clearly explained and they worked around our schedule to get our paperwork signed.
Great attention to their clients! Friendly, knowledgeable & expedient with my requests. Local & family owned. They put in the time to get you the best coverage to meet your needs, while finding the best deal! Janice was fabulous to work with!
We certainly have challenged Brenda over the last 5-10 years with the number of auto and home coverage changes that we have requested. She has been up to the task providing timely and excellent customer service. Thank you Brenda for everything.
Long time customer, completely satisfied when dealing with Northbrook Insurance and Brenda in particular. She is always very responsive and helpful. Easy to contact, especially via email. Thanks so much!
Because insurance doesn't need to be confusing